GJS Tree Services Pty Ltd
ABN: 23 685 687 236
Effective Date: 22nd June 2025

GJS Tree Services Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Personal Information we collect ?
We may collect and hold a range of personal information, including but not limited to:

• Full name
• Residential or business address
• Email address
• Phone number
• Payment and billing details
• Details of services requested or provided
• Any communications with us (e.g., emails, phone calls, messages)
• Website usage data (via cookies or analytics tools)

We only collect personal information that is reasonably necessary for our business functions and activities.

2. How We Collect Personal Information ?
We collect personal information in several ways, including:

• Directly from you when you contact us, request a quote, or engage our services
• Through our website, contact forms, or social media platforms
• From third parties with your consent (e.g., referrals or subcontractors)
• Automatically through cookies and analytics when you visit our website

3. Why We Collect Your Information?
We collect, hold, use, and disclose your personal information for purposes such as:

• Providing tree services and related advice
• Responding to inquiries and providing quotes
• Managing bookings, payments, and invoicing
• Communicating with you about your service
• Meeting legal and regulatory obligations
• Improving our services and website functionality

4. Disclosure of Personal Information.
We may disclose your personal information to:

• Our employees, contractors, and service providers (e.g., arborists, IT support)
• Financial institutions for payment processing
• Legal, accounting, or insurance professionals
• Government authorities where required by law

We do not sell or rent your personal information to third parties.

5. Data Security
We take reasonable steps to protect your personal information from:

• Misuse, interference, and loss
• Unauthorised access, modification, or disclosure

These steps include secure storage, password protection, and limiting access to authorised personnel only.

6. Access and Correction
You have the right to:

• Access the personal information we hold about you
• Request corrections if the information is inaccurate, out-of-date, or incomplete

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to:

• Improve user experience
• Monitor website traffic and performance
• Understand user behavior

You can disable cookies through your browser settings, but this may affect website functionality.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. Making a Privacy Complaint
If you believe we have breached your privacy rights, you can contact us to lodge a complaint. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

10. Changes to This PolicyWe may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

GJS Tree Services Pty Ltd
Email: info@gjstrees.com.au
Phone: 0401 576 716